SMS Consent & Opt-In Policy

This SMS Consent & Opt-In Policy ("Policy") governs the provision of text messaging services by Clinix LLC ("Clinix," "we," "us," or "our"), doing business as Clinix Agent. This document explains how we collect consent, the types of messages we send, and how you ("Subscriber," "User," or "You") may opt out of receiving messages. 1. Program Description Clinix Agent utilizes SMS/text messaging to facilitate healthcare revenue cycle management and operational workflows. By opting into our messaging program, you agree to receive automated transactional and informational messages regarding: Account Security & Access: Multi-factor authentication (MFA) codes, password resets, and onboarding verification. Workflow Alerts: Notifications regarding claim submissions, rejections, denials, and appeal deadlines. System Notifications: Critical service updates, downtime alerts, and maintenance schedules. Support Communications: Responses to support tickets and help requests initiated by you. 2. Methods of Opt-In (Consent) You may opt in to receive SMS messages from Clinix Agent through the following distinct methods. By utilizing any of these methods, you expressly authorize Clinix Agent to send text messages to the mobile number provided. A. Web Form Opt-In Consent is obtained when you enter your phone number into a registration or contact form on our website (clinixagent.com) and affirmatively check a box indicating your agreement to receive messages. The checkbox is unchecked by default. B. Written Agreement / Service Contract Consent may be obtained via a signed Service Agreement, Business Associate Agreement (BAA), or Intake Form where you explicitly provide a mobile number for operational contacts and authorize its use for SMS notifications. C. In-Product Configuration Existing users may opt in by navigating to their account settings within the Clinix Agent platform and enabling "SMS Notifications" for specific alert types. D. Keyword Opt-In You may opt in by texting a specific keyword (e.g., "START," "JOIN") to our designated toll-free number or short code. 3. Consent Disclosure & Terms IMPORTANT LEGAL NOTICE: By opting in, you agree to the following terms: You authorize Clinix Agent to send text messages using an automatic telephone dialing system (ATDS) or other automated technology. Consent to receive text messages is not a condition of purchasing any goods or services. Message frequency varies based on your account activity and preferences. Message and data rates may apply depending on your mobile carrier plan. 4. How to Opt Out (Revoking Consent) You have the right to revoke your consent and stop receiving messages at any time. To opt out: Text STOP: Reply with the keyword STOP, CANCEL, or UNSUBSCRIBE to any message you receive from us. You will receive one final confirmation message acknowledging your opt-out request, after which no further messages will be sent to that number. Help/Support: If you experience issues, reply HELP for assistance or contact our support team at support@clinixagent.com. 5. Sample Opt-In Language For verification purposes, the following text represents the standard disclosure language used on our forms: [ ] SMS Consent (Optional): I agree to receive text messages from Clinix Agent regarding onboarding, claims status, denials/appeals, and account notifications at the phone number provided above. I understand that message frequency varies and that message and data rates may apply. I can reply STOP to opt out at any time or HELP for assistance. See Privacy Policy and Terms of Service. 6. Carriers and Liability Carriers (including but not limited to T-Mobile, AT&T, and Verizon) are not liable for delayed or undelivered messages. Delivery of messages is subject to the effective transmission from your mobile service provider. Clinix Agent is not responsible for any delays in the receipt of any SMS messages connected with our service. 7. Privacy & Data Security (HIPAA Context) Clinix Agent respects your privacy. We use your mobile number solely for the purposes outlined in this policy and consistent with our Privacy Policy. No Sale of Data: We do not sell, rent, or trade your mobile phone number to third parties for marketing purposes. Protected Health Information (PHI): To the extent that any message content relates to Protected Health Information, Clinix Agent complies with the Health Insurance Portability and Accountability Act (HIPAA). However, standard SMS is generally not encrypted; we limit SMS content to non-sensitive alerts (e.g., "New notification available in portal") whenever possible to protect patient privacy. 8. Record Keeping for Verification To satisfy carrier and regulatory compliance (including Twilio toll-free verification requirements), Clinix Agent maintains the following records: Timestamped logs of opt-in submissions (IP address, date, time). Screenshots of the web form used to capture consent. Records of all "STOP" requests and subsequent suppression of the number. 9. Contact Information If you have questions regarding this policy or your data, please contact us: Clinix LLC (Clinix Agent) Attn: Compliance Officer Email: support@clinixagent.com Website: clinixagent.com © 2026 Clinix LLC. All rights reserved. | Privacy Policy | Terms of Service

Clinix Agent SMS Consent & Opt-In Policy

Clinix Agent SMS Consent & Opt-In Policy